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The Business of Artificial Intelligence: From Experimentation to Everyday Operations
Artificial intelligence is moving from isolated experiments into everyday business functions. Organizations are exploring its use in customer service, marketing, finance, analysis, operations and internal productivity, while questions around accuracy, security, governance and human oversight remain important. This edition examines AI as a business capability rather than a technology trend, focusing on where it can create practical value, what responsible adoption requires and how companies can integrate it into existing workflows and decision-making.
Editor's Note
The conversation around artificial intelligence is moving rapidly from possibility to implementation. For businesses, the useful discussion now concerns where AI genuinely improves work, what controls it requires and where human judgment remains essential. This edition approaches AI from that practical perspective, examining adoption as an organizational process involving technology, data, people, governance and measurable business purpose.
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